Shipping times depend on the product:

• USA-sourced products (treats, food): 3–7 business days.

• International accessories: 12–16 business days.

You will receive a tracking number as soon as your order ships.

Once your order is processed, you’ll receive a shipping confirmation email with your tracking number and a link to track your package online.

If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if your order hasn’t already shipped.

Yes—our treats and food are sourced from trusted U.S. suppliers who follow strict quality standards. We recommend consulting your veterinarian before introducing any new treats or dietary changes.

You can reach our friendly customer support team anytime at:
📧 support@woofcuties.com
We typically respond within 1 business day.

Many of our products are made with eco-friendly materials and minimal packaging to help reduce waste. You’ll find details about materials and sustainability on each product page.

Each product page includes sizing details and measurements. If you’re unsure, feel free to contact us with your pet’s breed, weight, or size, and we’ll be glad to help you choose the best fit.

Yes! Woof Cuties digital gift cards are perfect for pet lovers. Please contact us on support@woofcuties.com for more information.

Yes—once your order is placed, you’ll get an email confirmation. When your order ships, we’ll send another email with your tracking information so you can follow your package every step of the way.

From time to time, we run special promotions, discounts, and seasonal sales. To stay updated, join our email list or follow us on social media.

Yes—your security is a top priority. All payments are processed through secure, encrypted payment gateways, and we never store your credit card information on our servers.

If you need to update your shipping address, please email us right away at support@woofcuties.com. We can usually make changes within a few hours of your order, as long as it hasn’t shipped yet.

We partner with suppliers in both the United States and internationally.

• Dog treats and food ship from U.S.-based suppliers for faster delivery.

• Accessories and toys are typically shipped directly from our overseas warehouse partners.

Shipping times are clearly noted on each product page or also can be tell you at the time of placing order.

You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any of our emails. If you need help, email us at support@woofcuties.com.

Yes! We offer free worldwide shipping on every order, with no minimum purchase required.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay securely via PayPal.

Absolutely! We offer a 30-day return policy on most unused products. Please see our Return Policy for full details, including which items may be non-returnable (such as opened food).

Yes, we do ship worldwide.

Yes! All orders are backed by our 100% Happiness Guarantee. If you’re not completely satisfied, we’ll work with you to make it right.

If your order arrives damaged or does not arrive within the estimated timeframe, please email us at support@woofcuties.com with your order number and photos (if applicable). We’ll help resolve the issue quickly with a replacement or refund.

If you are interested in bulk purchases or wholesale opportunities, please contact us at support@woofcuties.com, and we’ll be happy to discuss options.