Terms and Conditions

Effective Date: 29-07-2023

Welcome to WoofCuties.com (“Website”). These Terms and Conditions govern your use of our Website. By accessing and using WoofCuties.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our Website.

1. Use of the Website

a. Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use WoofCuties.com. By using the Website, you represent and warrant that you meet these eligibility requirements.

b. Account Creation: To access certain features of our Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

c. User Content: Any content you post, upload, or submit to our Website, including product reviews and comments, must comply with our Content Guidelines. You retain ownership of your content, but by submitting it to WoofCuties.com, you grant us a non-exclusive, worldwide, royalty-free, and transferable license to use, reproduce, distribute, and display your content.

2. Intellectual Property Rights

a. Website Content: All text, graphics, images, logos, trademarks, and other content on WoofCuties.com are the property of WoofCuties or its licensors and are protected by copyright and other intellectual property laws.

b. Use Restrictions: You may not copy, modify, distribute, display, perform, or create derivative works of any content on our Website without prior written consent from WoofCuties.

3. Product Information and Pricing

a. Product Descriptions: We strive to provide accurate and detailed product information. However, we do not warrant that product descriptions, images, or other content on the Website are complete, reliable, current, or error-free.

b. Pricing: Prices of products listed on WoofCuties.com are subject to change without notice. We do not guarantee that all prices are accurate or up to date. In case of a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.

4. Orders and Payments

a. Order Acceptance: By placing an order on our Website, you agree that your order is an offer to purchase the products at the prices indicated, subject to our acceptance.

b. Payment: All payments made through our Website are securely processed. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

5. Shipping and Returns

a. Shipping: We offer shipping services to the locations specified on the Website. Shipping costs and delivery times may vary based on your location and the products ordered.

b. Returns: Please review our Returns Policy for information on returning products purchased from WoofCuties.com.

6. Indemnification

You agree to indemnify and hold harmless WoofCuties, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or violation of these Terms and Conditions.

7. Disclaimer of Warranties

WoofCuties.com and its content are provided “as is” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

In no event shall WoofCuties be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website or the products purchased through it.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the courts of New Zealand.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Terms and Conditions.

If you have any questions or concerns about these Terms and Conditions, please contact us at support@woofcuties.com.

Thank you for choosing WoofCuties.com for your pet supplies, accessories, and toy needs. We hope you have a wonderful shopping experience with us.

1. Returns Eligibility

a. Unused and Unopened Products: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.

b. Time Frame: You have 7 days from the date of delivery to initiate a return. After 7 days return would not accepted.

c. Exclusions: Certain products, such as personalized items, perishable goods, and gift cards, are non-returnable.

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact Customer Support: Send an email to support@woofcuties.com with your order number and a description of the item(s) you wish to return. Our customer support team will review your request and provide you with a Return Authorization (RA) number and further instructions.

b. Package the Item(s): Once you receive the RA number, securely package the item(s) to be returned, including all original packaging materials.

c. Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the item(s) reach us safely.

3. Refund Process

a. Inspection: Upon receiving the returned item(s), our team will inspect the product(s) to verify their eligibility for a refund.

b. Refund Notification: Once the inspection is complete, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 20 working days.

4. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at support@woofcuties.com. We will provide you with a return label and arrange for a replacement or a full refund, depending on your preference.

5. Cancellation Policy

a. Order Cancellation: You may cancel your order before it has been shipped. Please contact us at support@woofcuties.com with your order number to request a cancellation.

b. Cancellation after Shipment: If your order has already been shipped, you will need to initiate a return as outlined in Section 2 of this policy.

6. Exchange Policy

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item following the process outlined in this policy and place a new order for the desired item.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us at support@woofcuties.com. Our customer support team will be happy to assist you.

Please note that our Refund and Returns Policy is subject to change without prior notice. Any updates to this policy will be reflected on this page.

Thank you for choosing WoofCuties.com for your pet supply needs. We appreciate your business and look forward to serving you again in the future.